TechCrunch
15 days ago
ServiceNow has invested $40 million in BusinessNext, a 24-year-old Indian banking software company, valuing it at $700 million and acquiring around a 5% stake. This strategic investment aims to bolster ServiceNow’s expansion into the financial services sector, particularly by leveraging AI-powered banking solutions. BusinessNext, headquartered in Noida, India, serves over 70 banks across India, Southeast Asia, the Middle East, and the U.S., including key customers like the Reserve Bank of India, State Bank of India, and HDFC Bank.
BusinessNext generated approximately $32 million in revenue in its latest financial year, with nearly half coming from international markets. Founder and CEO Nishant Singh emphasized that partnering with ServiceNow would allow BusinessNext to utilize ServiceNow’s global sales network to accelerate its growth outside India. The collaboration combines BusinessNext’s customer-facing banking workflow expertise with ServiceNow’s strengths in enterprise workflow automation and back-office systems, positioning both companies to jointly target financial institutions worldwide.
The Indian firm, previously known as CRMNext, has built a strong platform focused on "autonomous banking" that integrates AI at its core to automate banking workflows while maintaining data privacy through private AI infrastructure. Singh noted that AI was foundational to BusinessNext’s technology from the beginning, not just an afterthought. The company employs more than 1,300 people and has raised over $60 million from investors such as Avataar Ventures, Norwest Venture Partners, and Ascent Capital.
This investment reflects broader market shifts as enterprise software providers face rising challenges from AI-native alternatives. ServiceNow is expanding its portfolio in financial services through strategic deals like this one to stay competitive. Kulmeet Bawa, ServiceNow’s managing director for India and SAARC, highlighted that India’s financial sector is transitioning from digital experiments to full-scale AI-enabled operations, making the partnership timely for addressing evolving banking technology needs globally.