Uber has expanded its partnership with OpenAI by deploying ChatGPT Work across its entire global workforce of approximately 30,000 employees. Initially piloted earlier this year with 1,000 employees, the enterprise-focused AI agent is now integrated company-wide, supporting various teams including finance, operations, and product development. The pilot revealed that a significant majority, around 80%, of early users were non-engineers who leveraged the AI to tackle complex data analysis, localize training materials, and create interactive dashboards for daily tasks.

Sumanth Sukumar, Uber’s Vice President of Engineering, highlighted the diverse use cases for ChatGPT Work within the company. Employees have used the tool to identify operational trends, generate actionable recommendations, and customize resources for different markets and languages. Uber is embracing an experimental approach, encouraging teams to explore AI capabilities in ways that best suit their specific workflows rather than imposing a rigid usage model.

Uber also initiated an "AI pods" program earlier in the year, pairing 30 AI engineers with different teams for two-week sprints aimed at automating key job functions. This initiative demonstrated the value of combining technical AI expertise with specialized knowledge of team roles, revealing wide potential to improve efficiency through AI integration. The company plans to monitor how the new ChatGPT Work deployment influences productivity and workflow optimization before refining the platform’s role.

While financial details of the ChatGPT rollout have not been disclosed, OpenAI actively collaborated with Uber during the integration process. OpenAI's push into the enterprise sector is marked by rapid adoption among major business clients like Uber, as it seeks to outpace competitors such as Anthropic. This collaboration underscores Uber’s commitment to advancing its AI capabilities to streamline operations and innovate its workplace processes.